Dynamic email at scale for family business in forklifts

Trigger

Lisman Forklifts is a family-owned company that has been a household name in the world of forklifts for more than 50 years. This is a world where commerce moves fast: every day there is new stock and every day customers must be informed of it.
Some of this process was still done by hand, with each machine’s name, photo, and every specification manually put into the email. The challenge for Gradient: make sending these emails more personal, smarter and easier.

Approach

We built a smart solution for Lisman Forklifts using some inventive Hubspot features:

  • A custom object, a custom table in Hubspot containing all of Lisman’s machines, refreshed daily with new stock
  • A customized email module that the content marketer can use to determine very precisely which machines should appear in an email, such as by make, type, price category or reference number for one specific machine. Machines can even be loaded based on personal preferences of the recipient!
  • The module automatically loads the data, image and button to the product page of each machine found into the email.
  • Automatic sending, say daily or weekly, in 9 different languages, so the content marketer can focus on other things.
  • A security mechanism to block automatic transmission, should no new machines be loaded one day for any reason.

Result

Last year, nearly 500,000 daily stock emails were sent with an average clickthrough rate of 20%. Together, these emails resulted in more than 100 closed deals, with a total value of around 5 million euros. All automatic, without any human input.

In addition, Lisman’s content marketer can fill emails with specific machines in no time. At the touch of a button, she then translates the content into one of 9 languages and adjusts the exchange rate of the price. She saves seas of time as a result.

This case demonstrates the power and versatility of Hubspot. You can really build really nice things with it!

Bob Balm, marketing automation consultant at Gradient

Can we help you too?

Get in touch! We’ll be happy to look at your case.

More cases