The logistics industry: transforming to grow
In recent years, Gradient has developed itself as the growth partner for the logistics industry. If there is one sector in which digitization offers growth opportunities, it is transport and logistics. Flows of goods and information are ideally suited for far-reaching automation, data optimization and personalization.
Now is the moment to change gears
In practice, we see that many opportunities remain unexploited. This does not come as a surprise when you see the challenges that logistics service providers currently face. Rising costs, tight labor markets and increased competition are putting significant pressure on margins.
All the more reason to embrace digitization, precisely because doing nothing is
risky. Clients increasingly expect more in terms of
digital services and (real-time) communication.
Read the results of our national bechmark study (NL)
The results of the national benchmark study on digitization in transportation & logistics are in. Sit back, allow yourself insight into the digital gap between logistics service providers and their customers, and discover where your organization stands.
The results are eye-opening
There appears to be a significant gap between the expectations of clients and to what extent these are met by logistics service providers.
For example, 75% of logistics service providers estimate that customers rate their customer focus as high or very high. The reality is that only 36% of clients perceive their logistics partner’s customer focus as high.
The benchmark study clearly shows that digital transformation in the logistics sector is in many ways still in its infancy. This presents great opportunities for logistics service providers who are now moving up a digital gear.
Acting together
Don’t want to wait any longer and know now what it takes to transform to
A customer-centric, data-driven organization? Contact us and we’ll
set up an appointment.
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